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FAQs


Having trouble creating an account on our website? Are you curious about the features of your account dashboard? NH Bragg is committed to creating an e-commerce experience for our customers that is enjoyable and easy to use. Click on a topic below or scroll down the page to learn more about the features of our website and common frequently asked questions (FAQs).




COMPANY INFO


Do you sell retail as well as wholesale?

  • We sure do! Visit one of our showrooms in either Bangor or Scarborough Maine, Tewksbury, Massachusetts - or shop online!


What do you guys do?

  • We sell, service and provide expert advice for safety, industrial supplies, tools and equipment, and janitorial supplies and products throughout Northern New England.


Do you repair tools and equipment?

  • Yes. We are an authorized warranty and repair site for most of the manufacturers we represent. We have three factory-trained technicians and a large inventory of repair parts for electric, air and hydraulic power tools and equipment, pressure washers and hoists.


How do I find NH Bragg?

  • It's easy to get to our locations. Click here for more info.


When are you open?

  • Our Bangor and Scarborough locations are open 7 a.m. to 5 p.m. Monday through Friday. Our Bangor showroom is open on Saturday from 7:30 a.m. to noon.


LOGIN


I have an existing e-commerce account, how do I login for the first time?

  1. Navigate to the "Login" button at the top of the homepage.
  2. Choose the "Forgot your password" option. (Users should use the same username that was used on the previous site in order to preserve saved shopping lists and purchase history)
  3. A pop-up box will prompt you to enter your current user name and email address.
  4. You will receive a link to create a new password via email.
  5. Follow the link that is provided in your email to reset your password.
  6. The password must be at least 8 characters. Passwords are case sensitive.

*See More*


How do I login to my e-commerce account? (Subsequent Logins)

  1. Navigate to the "Login" button at the top of the homepage.
  2. Enter your current Login ID and Password.
  3. Click the "Keep me logged in" box to remain logged in. (Do not select this option on a shared or public computer)


How do I reset my password?

  1. Navigate to the "Login" button at the top of the homepage.
  2. Click on the "Forgot your password?" option.
  3. A pop-up box will prompt you to enter your current user name and email address.
  4. Click "Get New Password" to send a reset link to the email address you have on file.
  5. Follow the instructions that are provided in the email.
  6. Create a new password for your account. (Case Sensitive)

*See More*


How do I change my password?

  1. Login to your e-commerce account.
  2. Navigate to "My Account" and select "Change Password".
  3. A new window will prompt you to enter your old password along with your newly selected password. (Case Sensitive)
  4. Click "Save" to save your new password.


Why can't I login to my e-commerce account? - Please confirm the following:

  1. Confirm you are a registered user and are using the correct Login ID for your account.
  2. Confirm you are entering the correct password. (Passwords are Case Sensitive)
  3. Customers who have not logged on in the past 18 months will have to create a new account.
  4. If you are still having trouble logging in, please contact techsupport@nhbragg.com.


REGISTER


How do I create an e-commerce account on nhbragg.com?

  • Navigate to the "Register" button at the top of the homepage or click HERE. Once clicked you will be presented with three (3) options on the next page.


a. Commercial Customer

1. If you or your company has a NH Bragg account number, enter it here and fill out the additional required fields. Type your full account number that ends with 00. No dashes or spaces.

b. Retail Customer

1. If you do not already have a NH Bragg account please click on the RETAIL CUSTOMER option and fill out the required fields.

c. Credit Application

1. If you do not already have an account and would like to set one up, click on CREDIT APPLICATION to apply. Complete the application and email it to accountsreceivable@nhbragg.com or
fax it to 207-947-5641.

Your e-commerce account will not be active until we link it to your NH Bragg Account. This usually happens the same business day. We will inform you by email when your e-commerce account is ready to use.

*See More*



MY ACCOUNT


What is included in the Account Dashboard?

  • Navigate to the "My Account" button at the top of the homepage. A drop-down menu provides you with a comprehensive list of account functions.

*See More*


  • Account Dashboard: Edit your contact information, view your billing and shipping addresses, shopping lists or saved carts, and open and completed orders.
  • Change Password: Create a new password for your account (Old password is required).
  • Edit Contact: Change or edit contact info on file.
  • Open Orders: View a list of open orders on your account.
  • Completed Orders: View a history of completed orders on your account. Search by date range or PO number and more.
  • Orders by Part Number: Search through orders by NH Bragg or Manufacturer Part Number, Customer Part Number or NH Bragg Line Code.
  • Items Purchased: View purchases by a selected number of months. Add items directly to your shopping cart from this page to re-order.
  • My Shopping Lists: View current shopping lists on your account.
  • My Saved Carts: View saved shopping carts on your account.
  • Approve Shopping Carts: View and approve shopping carts on your account


How do I edit my bill-to address?

  • For commercial users, ship-to address and bill-to-address are maintained by NH Bragg. The user must contact us to have these addresses changed.
    Commercial users can change the shipping address of individual orders when the orders are released if they have been given access. Access is not enabled by default. The customer must contact NH Bragg to have this access enabled.
  • Retail users can maintain their ship-to and bill-to addresses in My Account -> Edit Contact


My email has changed. How do I update my account information?



SEARCH


How do I search for products? - Products can be found through a number of different methods using our improved taxonomy and search functions.

Search Bar

  • Use the search bar to search by keyword or part number or customer part number.


Browse by Category

  • Use our product category list on the left of the homepage to drill down your search through our taxonomy.

See More


Advanced Search

  • If you are having trouble finding a particular item, try using our Advanced Search Tool.
    Search by Customer Part Number, UPC, NH Bragg Part Number, Manufacturer Part Number or a Product Description.

*See More*


Refine your Search

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Product Detail Page

*See More*


What if I can't find a specific product?

  • For questions on specific products or additional product information, please contact our customer service team at customerservice@nhbragg.com or call 1-877-642-7244 .


SHOPPING CARTS / SHOPPING LISTS


How do I add items to my shopping cart?

  • On the product detail page, click "Add to Cart." A pop-up box will appear and present you with the option to continue shopping or checkout.


How do I save a shopping cart?

  • To save a shopping cart, first add the items you would like to save to your current shopping cart. Once on the "My Cart" page, click the "Save Cart" button. If you are creating a new saved cart, type the title for that cart in the text box and press enter. If you are adding a product to an existing cart, select that cart from the drop down menu.


How do I add items from my saved carts to the shopping cart?

  • Go to "My Account" -> "My Saved Carts" and click on cart you wish to view. Click the drop down menu below the cart name. From here you can delete selected items, update selected items, add selected items to your cart or add selected items to your cart and delete them from your saved cart.


How do I share my saved carts?

  • On your selected shopping cart click the "SHARE" arrow symbol. A pop-up box will present you with an option to enter the username or email of the person who you would like to share with. Click search to find your requested party.


How do I add items to my shopping list?

  • On a product detail page click "Add to my List" . If you are creating a new list, type the title for that list in the text box and press enter. If you are adding a product to an existing list, select that list from the drop down menu.


How do I view my shopping list?

  • Go to "My Account" -> "My Shopping Lists". The following screen will list your different shopping lists. Click on your desired list to view details, edit items, and more.


How do I add items from my shopping lists to the shopping cart?

  • On your selected shopping list click the drop down menu below the list name. From here you can delete selected items, update selected items, add selected items to your cart or update the display sequence.


How do I share my shopping list?

  • On the shopping list detail page click the "SHARE" arrow symbol. A pop-up box will present you with an option to share your list with all members or your organization. Click on that button to share your list.


ORDERS


How do I know if you've received and processed my order?

  • You will receive an email confirming our receipt of your order. We will email you again once your order has been shipped.


How will my order be shipped? - There are three possibilities.

  • Most often, we'll ship your order through UPS to the shipping address you provide, either at the time you place your order or when you set up your NH Bragg account.
    If the items you ordered aren't suitable for UPS delivery, an NH Bragg representative will contact you to arrange alternate service.
    If you prefer, we'll hold your order for pick up in either Bangor or Scarborough.


How do I view open orders?

  • Navigate to the "My Account" button at the top of the homepage. Choose the "Open Orders" Option on the drop-down menu. Sort by a number of options including Order Number, Ship Date and more.


How do I view completed orders?

  • Navigate to the "My Account" button at the top of the homepage. Choose the "Completed Orders" Option on the drop-down menu. Sort by a number of options including date range, Order Number and more.


How do I place a special order?



CONTACT


What hours is customer service available?

  • Customer support can be reached 7:00am - 5:00pm Monday through Friday or contacted by email at customerservice@nhbragg.com.
  • To speak with someone in Bangor, please call us at 207-947-8612 or 800-432-7925.
  • To speak with someone in Scarborough, please call us at 207-289-3154 or 800-249-6208.


When should I expect a response from customer service after submitting a contact form?

  • Our customer service team will get back to you as soon as possible. Please allow (1) business day to receive a response.


How do I request a quote?

  1. Click "Request a Quote" at the top of the homepage.
  2. Enter information including Manufacturer Part Number, Brand/MFR Name, Quantity, and a short description along with any additional information in the comments field that will help us provide you with the most accurate quote possible.


ADVANCED FUNCTIONS


How do I approve Shopping Carts?

  • Some companies allow users to create shopping carts, but require the carts be released by a purchasing agent with purchasing authority. If this applies to your company, you must contact NH Bragg to establish this system of approval. Purchase agents are notified by email when a shopping cart requires approval. The purchasing agent can then go to My Account -> Approve Carts to approve and release the carts.


How do I create VMI orders from scanned shelf labels?

  1. If you have a Vendor Managed Inventory agreement with NH Bragg, stockroom inventory can be replenished by scanning barcodes on inventory bins and uploading the scanned barcodes through nhbragg.com.
  2. After scanning the barcodes, you must transfer the scanned barcode data to your computer's hard drive. The procedure for doing this will vary depending upon the model of barcode scanner you use. Once the scanned barcodes are saved on your computer, go to My Account -> Vendor Managed Inventory . Click the Browse button to locate the barcode file and then click the Process button. One or more shopping carts will be generated depending upon how your VMI inventory is set up. If one shopping cart is created, you can simply view My Cart, review the order, and release it.
  3. If more than one shopping cart is generated, then the individual carts are saved. Each saved cart must be copied to My Cart, reviewed, and released. To access a saved cart, go to My Account -> Saved Carts . On the Saved Carts page, click a cart to review. The saved cart is opened and the items in the cart are displayed. Click "Add items to cart and delete saved cart" to transfer the items to My Cart. Now you can edit the items in My Cart and release the final order.

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